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Customer Terms & Conditions

 

Key Definitions

  • "We", "Us", "Our" refer to Getinn.co.uk (Getinn Limited).

  • "You", "Your", "Customer", "Diner" refer to any individual who signs up for or uses Getinn.co.uk.

  • "T&Cs" refers to these Terms and Conditions in full.

  • "Platform" refers to any communication channel we use to provide our service, including but not limited to WhatsApp, SMS, email, or others.

  • "Hosts" refers to local venues, pubs, restaurants, and businesses using the platform to reach customers.

 

Acceptance of Terms

By joining or using Getinn.co.uk, you agree to these Terms and Conditions in full. These T&Cs apply at all times and cannot be selectively accepted or overridden by the terms of any other person, company, or organisation.

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Company Information

Registered Name: Getinn Limited
Trading Name: Getinn.co.uk
Business Type: Limited Company
Company Number: 15951620
Registered Address: Laurel Farm Wintershill, Durley, Southampton, SO32 2AH
Email: contactus@getinn.co.uk

 

Service Overview

Getinn connects you with local hosts via messaging platforms using the preferences and contact details you provide. By agreeing to these T&Cs, you consent to receive messages via WhatsApp, SMS, or email. You may update your preferences or unsubscribe at any time through our website, by messaging us on WhatsApp, or by email or post.

Please note: Getinn.co.uk is not responsible for any message, data, or roaming charges incurred from your mobile network provider.

 

Content & Messaging

Messages may include, but are not limited to, offers, discounts, availability, and events shared with us by hosts. While we encourage hosts to honour the details they provide, Getinn.co.uk is not responsible for:

  • The accuracy of content from hosts

  • Any negative experience, financial loss, travel cost, or inconvenience resulting from engaging with a host

  • Disputes regarding discounts, bookings, service quality, or any part of a host’s offering

 

Your Responsibilities

To ensure you receive relevant updates:

  • You must provide accurate and up-to-date personal information and preferences

  • You are responsible for keeping your details current by updating them on our website or by contacting us directly

We collect your preferences to personalise messages and improve your experience. Your data will be retained as long as you are a registered user. If you unsubscribe, we will retain your information for up to 2 years, after which it will be deleted. If you request deletion sooner, your data will be removed within 3 working days (Monday–Friday).

 

Data & Privacy

We take data protection seriously. We:

  • Only collect the data we need

  • Do not sell your data or share it with hosts

  • May use third-party services to store or manage your data as part of our operations

  • Maintain security measures to protect your information

You must be 18 or over to use Getinn. The service is free and we will never ask for payment or bank details.

 

Host Service Issues & Our Liability

Getinn.co.uk provides a platform for connection but is not liable for the following (non-exhaustive) situations, which must be addressed with the host directly:

  • No availability or double bookings

  • Incorrect or disputed discounts

  • Changes in menu, pricing, or services

  • Poor food/service quality

  • Unavailable or excluded items

  • Venue closures or limited access

  • Damages, personal harm, or lost property

  • Experiences not meeting expectations

If your concern relates to Getinn’s messaging or service itself, please refer to the complaints process below.

 

Complaints

We take all complaints seriously. Depending on the nature of the issue, we may follow up to gather more details.

We aim to respond within 7 working days, even if it’s just an initial update.

 

Contact Us

If you need to get in touch for questions, updates, or complaints, here’s how:

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